PRODUCT RECALL INFORMATION

An isolated batch of products have been involved in a recall.

AFFECTED PRODUCTS

(855) 526-0778
Monday - Friday 8am-11pm ET
Saturday 8am-5pm ET | Sunday 2pm-11pm ET

CONSUMER NOTICE

On August 30, 2024 we issued a product recall of our isolated batch of products.

We deeply apologize for this situation. We take quality and product safety very seriously. And pride ourselves on employing the highest industry standards.

AFFECTED PRODUCTS

THIS RECALL DOES NOT INCLUDE:

NEXT STEPS

If you believe you have impacted product and you have not already requested reimbursement, please fill out the form below:

  • Fill out the product recall form below or call our customer service hotline.
  • You will then be offered a digital coupon as part of the recall process.

PRODUCT RECALL FORM

(855) 526-0778

Monday - Friday 8am-11pm ET
Saturday 8am-5pm ET | Sunday 2pm-11pm ET

FREQUENTLY ASKED QUESTIONS

HOW DO I KNOW IF MY PRODUCT IS IMPACTED?

Check to see if your product matches the information in the “Affected Product” section above. To check the lot number on the top of the pack of the product and check against the affected product.

MY PRODUCT IS NOT AFFECTED BY THIS RECALL. CAN I STILL CONSUME IT?

As long as your product does not match the information in the “Affected Product” section above, it’s completely fine to consume that product.

WHAT SHOULD I DO IF I HAVE AN AFFECTED PRODUCT?

If you have an affected product, you should abstain from drinking it until the recall is complete. Please see the instructions above on how to fill out the product recall form and receive a reimbursement. Once you have submitted your information, pour the liquid out and recycle the carton(s).

I’VE ALREADY USED OR THROWN AWAY MY PRODUCT, BUT I BELIEVE MY PRODUCT WAS IMPACTED. WHAT SHOULD I DO?

If you purchased an impacted product but no longer have the product in your possession, you can still submit the product recall form as long as you provide your receipt from the impacted product or the email address you used when you placed your order on our site.

WHEN WILL I RECEIVE A REIMBURSEMENT AND HOW?

Once you fill out the product recall form or call our customer service hotline, you will be offered two options as part of the recall process: 

  • [Reimbursement option #1 placeholder]
  • [Reimbursement option #1 placeholder]

Reimbursement should occur in [time frame placeholder].

MORE QUESTIONS?

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